14/02/2024
• Malcolm Scrymgeour
If you don’t stand for something, you’ll fall for anything. MALCOLM SCRYMGEOUR asks an important question – what is your purpose?
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14/11/2023
What lessons did we learn from the pandemic? MALCOLM SCRYMGEOUR reviews the current climate for Australian jewellery retailers.
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11/09/2023
• David Brown
The foundation of every successful jewellery store is a solid core. DAVID BROWN reveals how an understanding of the basic principles of sport can improve your store’s sales.
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10/08/2023
• Dave Wakeman
How does the community around your business view your store? DAVE WAKEMAN highlights the importance of perception management.
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14/03/2023
• Graham Jones
The business landscape continues to morph as technology advances. GRAHAM JONES explores the importance of adaptability.
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14/03/2023
• Rich Kizer and Georganne Bender
Creating and delivering consistently good customer service is a battle that happens every day right on your sales floor. RICH KIZER and GEORGANNE BENDER share important advice on maximising your sales opportunities in 2023.
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04/07/2022
• Susan Martin
Clichés are all too common in the world of business. Some are timeless pieces of wisdom, however, others have outlived their value. SUSAN MARTIN takes a look at some common phrases thrown around in the world of retail.
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07/06/2022
• Beth Walker
Selling online is more viable than ever before, however doing so comes at a cost – direct access to customers. BETH WALKER explores options for overcoming that challenge by utilising social listening.
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19/11/2021
• Jeannie Walters
Oddly enough, customers who are close to ‘leaving’ your business can be very valuable, but only if you know how to recognise them. JEANNIE WALTERS reports
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19/11/2021
• Tom Martin
Market research and data can tell us a great deal. However, TOM MARTIN believes one of the most important things is the ‘why’; and that’s something best left to humans.
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02/08/2021
• Steven Van Belleghem
Steven Van Belleghem explores how streaming service Netflix has found enduring success through its rigorous focus on customer experience and satisfaction.
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03/03/2021
• Steven Van Belleghem
STEVEN VAN BELLEGHEM examines how the disruptions of 2020 have forced businesses to evolve and accelerated trends within the retail sector.
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09/04/2020
• Thomas Young
Building buzz around your business can be challenging, writes THOMAS YOUNG, but one of the simplest – and best – ways to market yourself is through your customers.
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16/03/2020
• Rich Kizer and Georganne Bender
Don’t be afraid of, or dismiss, your competitors, write RICH KIZER and GEORGANNE BENDER. Instead, ask yourself what you can learn from your retail rivals.
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06/02/2020
• Brian Walker
Negotiating – or renegotiating – a lease can be a difficult element of retail management. BRIAN WALKER provides advice for bricks-and-mortar retailers looking to reduce their tenancy costs in a shopping centre.
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